Policy

Privacy policy

Last updated 9 November 2026

This policy explains what personal information Skybound Tutoring collects, why, how we look after it, and your rights. We aim to keep it short and in plain English.

1. Who we are

Skybound Tutoring is run by Dhruv Upadhyay and Yash Sanghani. We decide how personal information is used, so we are the "controller" under UK data protection law. Contact us at [email protected].

2. What we collect

• When you enquire: your name, email address, phone or WhatsApp number (if you give one), your child's first name, year group, subject, exam board, target grade and anything you choose to tell us.
• When we teach: your child's work, mock and past paper scores, our notes on progress, and the messages we exchange with you.
• Payments: parents usually pay by bank transfer. Your bank shows us the name on the account and the reference, and we keep a record of what was paid and when. We do not take or store card details.
• Our website: basic visit statistics, such as which pages are viewed and from what country. We do not use advertising cookies or track you across other websites.

We do not ask for health details. If you choose to tell us about something that affects your child's learning, such as a learning difference, we use it only to teach them well and we do not share it.

We collect information about children from their parents or guardians, not directly from the children. Please ask a parent or guardian to send us any enquiry for a student under 18.

3. Why we use it, and our legal basis

• To reply to your enquiry and arrange a diagnostic or lessons. Basis: taking steps at your request before a contract, and performing the contract.
• To teach, track progress and update parents. Basis: performing the contract.
• To keep children safe, including recording and acting on concerns. Basis: legal obligation and our legitimate interest in safeguarding.
• To keep accounts and meet tax rules. Basis: legal obligation.
• To record a lesson, only if you agree. Basis: consent, which you can withdraw at any time.
• To keep our website working and see how it is used. Basis: legitimate interests.

We do not sell your information and we do not use it for automated decisions about you.

4. Who we share it with

We only share what is needed, with services that help us run Skybound:

• Web3Forms, which delivers the enquiry form to our email.
• Google (Gmail and Google Meet) and Zoom, for email and online lessons.
• WhatsApp, if you choose to message us there.
• Cloudflare, which hosts this website and provides cookie-free visit statistics.

We may also share information with the police, the DBS or a local authority where we believe it is needed to protect a child, or where the law requires it.

5. Information sent outside the UK

Web3Forms, Google, Zoom and Cloudflare may store or handle information in other countries, including the United States. Where they do, we rely on the safeguards UK law accepts, such as approved contract terms. You can ask us for more detail at any time.

6. How long we keep it

• Enquiries that do not lead to lessons: up to 12 months, then deleted.
• Students we teach: for 2 years after the last lesson, then deleted.
• Payment records: 6 years, as tax rules require.
• Lesson recordings: deleted within 30 days, unless there is a safeguarding reason to keep them.
• Safeguarding records: for as long as they are needed for child protection and legal reasons.

7. Keeping it safe

We use password-protected accounts, keep information to the people who need it, and do not store more than we need. No system is perfectly secure, and if there is a serious breach we will tell the people affected and the Information Commissioner's Office (ICO) where the law requires.

8. Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or move it to someone else. You can object to our use of it, and withdraw consent at any time. Email [email protected] and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the ICO at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put it right first.

9. Links to other websites

Our website may link to other sites. We do not control them and this policy does not cover them.

10. Changes

If we change this policy, we will update the date at the top of the page. If the change is significant, we will tell families we teach by email.