Policy

Terms

Last updated 9 November 2026

These terms set out how Skybound Tutoring works with families. They are written to be read, so we have kept them short. By booking lessons with us, you agree to them.

1. Who we are

Skybound Tutoring is run by Dhruv Upadhyay and Yash Sanghani. You can contact us at [email protected]. In these terms, "you" means the parent or guardian who books lessons.

2. What we provide

We provide online GCSE tutoring in Maths and the sciences (Biology, Chemistry and Physics) for students in Years 9 to 11, one-to-one or in small groups of up to five. Lessons last 60 minutes and take place on Zoom or Google Meet.

3. The free diagnostic

Every student starts with a free 60-minute diagnostic. It carries no obligation, and you keep the written assessment whether or not you book lessons.

4. How a booking starts

A booking starts when we confirm it in writing, by email or message. We may decline a booking. If we do and you have already paid, we refund you in full.

5. Prices and payment

Prices are listed on our website: £30 per hour in a group and £40 per hour one-to-one. Lessons are booked in blocks, for example eight weeks. Blocks are paid in advance, before the first lesson of the block. We will confirm the price in writing before you pay. If a payment is late, we may pause lessons until it is paid, and we will tell you before we do.

6. Your child's tutor

We may need to change your child's tutor. If so, we will tell you first, in writing. Every tutor has completed the checks in our Safeguarding policy.

7. Cancelling and moving lessons

• Give us at least 24 hours' notice and we will move a lesson at no charge.
• Inside 24 hours, the lesson is charged, because the tutor has prepared and held the time.
• If we cancel a lesson, we will offer a new time or, if you prefer, take it off what you owe.
• There is no joining fee, and no commitment beyond the block you have booked.

8. Your right to cancel

If you book a block online or by message, you have the right to cancel within 14 days of booking, without giving a reason. If lessons have already started during that time at your request, you pay for the lessons already given and no more. To cancel, email us. This does not affect your other legal rights.

9. What we ask of parents

• Make sure an adult is available at home during the lesson if the student is under 16, or at least within earshot.
• Provide a working internet connection and a quiet space.
• Keep communication with us, not the tutor's personal contacts, and let us know of any concern.
• Make sure the student does the work set between lessons. Progress depends on it.

10. Safeguarding and recording

All lessons follow our Safeguarding policy. Parents may sit in on any lesson. We do not record lessons unless you agree. We handle personal information as set out in our Privacy policy.

11. Exams

Entering your child for exams, and following exam board rules and deadlines, is for you and their school. We do not enter students for exams.

12. No guarantees of grades

We promise structure, practice and feedback. We cannot promise a particular grade, because results depend on many things, including the student's effort and the exam itself.

13. Refer a friend

If you recommend Skybound to another family and they book a block, we take two lessons off their first block and two off yours. The reward applies once for each family you refer.

14. Our materials

Worksheets, solutions and plans that we create are for your child's own use. Please do not share or sell them.

15. Ending lessons early

Either of us can end the agreement straight away if the other seriously breaks these terms. This includes rude or unsafe behaviour towards a tutor or other students. If it ends this way, we refund any lessons you have paid for but not received.

16. If something goes wrong

Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud. Otherwise, our liability to you is limited to the fees you have paid for the block concerned. Nothing in these terms affects your rights under the Consumer Rights Act 2015. If you are unhappy, please tell us first. We aim to reply within two working days, and we will do our best to put it right.

17. Changes and law

We may update these terms and will change the date at the top. If a change matters, we will email families we teach. Changes do not affect a block you have already paid for. If something outside our control stops a lesson, such as illness or a failure of the internet, we will tell you and offer a new time. If a court finds part of these terms invalid, the rest still applies. If we are slow to enforce a term, we can still enforce it later. These terms are governed by the law of England and Wales.